We truly believe we make some of the most beautiful products in the world, and we want to ensure that it fulfil your expectations.
Terms Of Refund :
1: Upon placing an order for a personalized item, our manufacturing process commences within the following hour to ensure adherence to delivery timelines. Please note that refunds are not available under any circumstances.
2: Customized and non-personalized products are non-refundable, with the exception of instances where the delivered product is found to be damaged or defective. It’s important to note that this exception does not apply to chains.
3: If you encounter a damaged or missing product upon receipt, we require customers to submit an unboxing video to initiate a claim. The refundable amount, if applicable, will be processed within 7 business days after the product has been returned to us.
Steps to Record an Unboxing Video (Short & Clear):
1. Set Up: Use good lighting and place the camera on a stable surface.
2. Show Shipping Label: Clearly display the label (tracking number & address).
3. Show Package: Record all sides to prove it’s sealed and untampered.
4. Open on Camera: Record the full unboxing without any cuts.
5. Show Contents: Lay out and show all items clearly.
6. If Any Issue:
- Damaged: Show close-up of damage.
- Missing: Show all items received.
- Wrong Item: Show incorrect item with shipping label.
4: Once a prepaid order is placed, it cannot be cancelled. However, for Cash on Delivery (COD) orders, there is an option to cancel the order by clicking the cancel order button in the order confirmation message, or you can cancel it while on the confirmation call. Thank you for your understanding.
Without an opening video, we will not be able to process refunds or replacements for damaged or defective products.
If more than 2 working days have elapsed since the day of delivery, we regret to inform you that returns, exchanges, or refunds cannot be facilitated under any circumstances.